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- Which telecommunications services do you review?
We review all charges on local, long distance, pagers, beepers and other invoices. The exam covers but is not limited to the following types of services:
- service order charges
- Installation charges
- monthly access line charges
- message unit charges
- toll charges
- local exchange carrier's discount packages
- operator surcharges and rates
- calling card surcharges and rates
- toll-free service charges
- video telecommunication systems
- WATS charges
- directory assistance charges
- usage charges
- virtual network
- City, State and Federal taxes
- tariff elements that make up monthly line charges
- key systems
- Centrex & Digital Centrex
- PBXs
- cellular services
- paging services
- channel banks
- DSUs
- Virtually all charges
- Do you file and monitor all claims to resolution?
Yes. TGS has substantial incentive to file and monitor all claims to a fair and equitable conclusion - since our compensation is directly linked to such settlement(s). We do not and will not pursue unsubstantiated or unjustified claims; all claims filed will have a solid basis for seeking redress. Claims will have an account number and date for tracking purposes.
- How far back will you audit?
Our initial sweep will include billings received and paid during the preceding year - with special emphasis on bills received in the past six months. Experience has shown that billing errors are often systemic and therefore likely to be repeated over an extended period of time. The sooner these existing problems are corrected, the more immediate the (positive) impact on the City's continuing operations. Often, billing problems can be traced back for several months, and even years.
- Do we have to accept your suggestions?
No.
- What is the suggested term of the agreement?
We recommend a 12 month agreement. Frequently, our clients renew the agreements one or tow times because they have us work or special projects. Either party may cancel the agreement for any reason. Fees earned prior to the cancellation will be due.
- What is the approximate time commitment by our staff?
Your staff will be involved only when information is needed. We prefer to perform all the work associated with a phone bill examination. The time per individual is kept to a minimum.
- What is the phone bill examination process?
TELE GUARD SYSTEMS RESPONSE:
- Obtain invoices and employee telephone directory
- Review signed agreements for terms and conditions
- Enter information into data base for tracking and billing
- Inspect invoices for questionable items and update data base
- Inventory services in use (owned and leased)
- Resolve discrepancies
- Correct invoices and apply for credits
- Track credits to telecom invoices
- Invoice clients for credits and savings achieved
- At what intervals will progress reports be provided?
After approximately thirty days a status sheet will be issued, and it will issued every other week.
- At what intervals will statements of Savings be provided?
Estimated savings will be reported on the status reports. After credits are posted the actual credit will replace the estimated savings on the status report. Vendor invoices will be monitored until the credits are posted.
- What format will the status reports and billings utilize?
They will be provided in the format requested by the client. The usual format is in a standard spreadsheet.
- Do you offer additional consulting services in addition obtaining refunds for phone bills?
Yes. After a review of the contracts recommendations will be submitted via the status reports. Security measures will constantly be reviewed by our staff. Also, cost savings measures which provide newer technologies and improve service or protect the client are part of the on-going service provided.
- Will you train our employees so we can do future phone bill examinations?
Yes, knowledge transfer is part of our total service to the client. There is no charge and we provide spreadsheets and data bases we utilized during the phone bill examination.
- Can you estimate how long it will take you to complete the examination?
After we have the required information including copies of invoices, the examination can be completed in approximately 60 to 90 days. The credits and refunds can take one to six months before they are posted to the invoices. We do not invoice the client until the credits are applied to the invoices.
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